The flood events of February and May 2022 had a significant effect on the Ipswich community and continue to do so.

During August and September 2022, Council undertook a flood review which included community consultation. The flood review has produced two reports, a strategic review and operational review. These reports made 47 recommendations between them. They reflect Council's commitment to continuous improvement and transparency.

The recommendations are designed to:

  • Protect people, property, and the environment from disaster impacts
  • Empower and support local communities to manage disaster risks, respond to events and be more resilient.

In summary, the flood review found organisational structures, resources, documents and processes are in place to effectively manage disasters. Areas for improvement were mainly related to refinement in how those things are put in place.

Following this review, we will continue to improve our resilience and the community's resilience, to future floods.

Project Outcomes

Thank you to everyone who shared their feedback as part of the 2022 Ipswich Flood Review. Your input has helped identify 47 recommendations. These aim to improve flooding preparation, planning, emergency response and communications across Ipswich. Implementation of the recommendations has commenced.


The recommendations were split into 7 categories, which were:
  • Integrated Resilience Framework

  • Permanent Flood Camera Network

  • Warnings and Alerts

  • Community Information and Awareness

  • Flood Risk Management

  • Enhanced Planning and Awareness

  • Capability Enhancement


Read the below reports for further details on the review process and the identified strategic and operational recommendations.

Strategic Review Report
Strategic Report Front Cover
Read the report
Operational Review Report
Operational Report Front Cover
Read the report

What we reviewed

  • Over 740 documents / records

  • Over 50 websites containing numerous documents

  • 7 debrief sessions for responders

  • 4 community forums

  • 31 response and recovery people interviewed

On 21 April 2022 Ipswich City Council resolved that council undertake a review of the 2022 flood event, including public participation and submissions, by:

  • Publishing a Flood Review 2022, including preparation, planning, the emergency response, and communications effectiveness.
  • Conduct public forums and seek residents’ feedback on all aspects of the flood event, including, but not limited to, preparation, emergency response, post-event response, and future flood mitigation measures.
  • That submissions and public hearings be made public, except where privacy or operational sensitivity requires confidentiality, in the interests of transparency.
  • Develop a final report and plan of action for council's consideration, including suggested actions for all levels of government, before the December 2022 Ordinary Council meeting.
  • Provide insight and assurance as to council’s and other entities’ capacity and capability to respond to flood events
  • Provide an opportunity for you to provide input and feedback to feel valued and heard
  • Provide insight into community resilience, and expectations regarding disaster and flood events.
  • Educate and inform the community and stakeholders about disaster management systems and personal preparedness.

What was discussed on the Listening Tour

An overview of key points.
  • Council’s Disaster Dashboard was helpful and kept up to date, giving the community a reliable source of information
  • Council was proactive at sharing information, not only on the Disaster Dashboard but also on social media platforms
  • During the event, Council staff and Councillors were perceived to be helpful, provided localised updates and undertook relevant actions if the information could not be issued at that time (e.g. issuing a follow up call or sending information to residents)
  • Council assisted the community in their clean-up efforts by immediately allowing the use of the Council Resource Recovery Centres for free and providing waste trucks into the more heavily impacted communities as soon as the water receded to remove waste reducing the emotional impact of seeing flood damaged property on the streets
  • Multiple Councillors and Council Officers reached out to the community during and after the flood event and helped them
  • Assistance from non-profits, e.g. Lifeline
  • The Recovery Hubs were organised quickly and provided a lot of support to community members
  • Use clear messaging which can be easily understood for notifications, print material, online and social media
  • Participants would rather be overprepared than underprepared – Council could have equipment ready in identified and potential flooding areas to assist residents with preparations
  • Access to localised flood mapping data
  • Council could provide awareness that blocking the number used for emergency announcements will block future announcements and information and to build awareness that emergency announcement/text and other notifications are used
  • Accessible and multilingual messaging is needed to ensure it reaches all members of the community
  • Recovery Hubs could be open for a longer timeframe
  • A central register to track volunteers in the community
  • Greater education for residents on where emergency facilities are located and where supplies can be found i.e. food
  • Establish an official emergency/recovery centre which is a safe location for those to stay during future flood events in communities where isolation is known to occur