The community was asked to provide feedback on how Ipswich City Council can improve resource recovery across the city. See a summary of what you shared with us below, or read the Community Engagement Report.
89% of respondents indicated that recycling is important to them, and most respondents are familiar with/use common recycling options like bottle refund points and donation bins. However, awareness and usage of specialised services—such as tyre recycling, oil disposal, and bulk mail-in programs—were significantly lower.
Only 45.5% were confident in their knowledge around what can go into a recycle bin, however when tested, a very high majority accurately selected the items considered part of the ‘Recycle 5’. This suggests that while there is some uncertainty across the community, most respondents are correctly informed.
A large majority (86%) of respondents supported education and support as the most appropriate initial council response to recycling contamination, with general support for escalating through fines, cease of service or removal of recycling bins if the issue persists.
The community was able to submit feedback between 1 April 2025 and 9 May 2025 using one of the engagement channels below:
Online engagement activities can be seen below.
Residents were invited to visit the team at Town Square Redbank Plains to share feedback.
Time: 9am - 11am
Location: 357-403 Redbank Plains Road, Redbank Plains
Residents were invited to visit the team at Goodna Marketplace to share feedback.
Time: 9am - 11am
Location: 2 Smith Road Goodna
Residents were invited to visit the team at Brassall Shopping Centre to share feedback.
Time: 9am - 11am
Location: 68 Hunter Street Brassall
Residents were invited to visit the team at Riverlink Shopping Centre to share feedback.
Time: 11am - 1pm
Location: Cnr Downs St and The Terrace, Ipswich
Thank you to everyone who has provided feedback. As we progress through this project, we will share how your comments have helped influence decisions made for resource recovery initiatives.
Community were generally supportive of education initiatives to improve resource recovery habits in Ipswich. Types of education channels suggested by community included:
What we heard from respondents was high levels of support (86%) for education initiatives to improve resource recovery habits in Ipswich. This aligns with the ongoing city-wide education campaign being implemented by council to improve household recycling behaviours. The education campaign includes:
These campaign activities are being funded by the Let's Get It Sorted Partnership Program and are expected to be rolled out throughout the second half of 2025.
Community comments encouraged a reduction of fees for use of resource recovery centres to recycle items. Other comments indicated lack of community awareness around free drop off for recyclable items at resource recovery centres.
We listened by increased messaging in our educational campaign around existing free drop-off services.
Learn more about free ways to dispose of recoverable materials here.
Ipswich City Council respectfully
acknowledges the Traditional Owners, the Jagera, Yuggera and Ugarapul People of
the Yugara/Yagara Language Group, as custodians of the land and waters we
share. We pay our respects to their Elders past and present, as the keepers of
the traditions, customs, cultures and stories of proud peoples.
Phone: (07) 3810 6666
Email: communityengagement@ipswich.qld.gov.au
Postal: PO Box 191, Ipswich QLD 4305, Australia
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